At neillerner, client satisfaction is our top priority. We always do everything we can to make our clients happy: before, during and well after each and every new kitchen has been installed.
We are all very proud of our reputation and of our customer care, which is renowned and much envied. So much so that our clients come back to us time after time and generation after generation.
A personal recommendation has always been a very valuable commodity but today, it’s more influential than ever before. That’s why we are so grateful to all our clients who are kind enough to put in a good word for us with such positive comments. It means so much to the whole neillerner team. Thank you.
We are delighted to share some of our most recent reviews with you here…..
“I always tell people that kitchens are about much more than what the showroom looks like, although of course that is important too. We work with Eve who is a very experienced designer. Installation is second to none and after sales service which is so critical is always done with a smile. I have watched many friends have poor kitchen experiences but with Neil Lerner I know we will always have a good experience”
— Mrs S. Moss
“We went from an old fashion and tired country kitchen to a superb modern one thanks to Neil Lerner kitchens, their designer Tom and the experienced fitters. We cannot praise enough the quality of the service, the patience and helpfulness of Tom the professionalism of the fitters and everyone at Neil Lerner. The after sales service is outstanding as Neil Lerner will replace almost on the spot any faulty piece they have fitted. We had a small scratch on the inside of a door, it was replaced within days. Thank you Neil Lerner; we are so happy with our new kitchen” – Mrs C.
“We just want to say how absolutely delighted we are with our new kitchen. It is beautiful and exactly what we wanted and is working very well. The quality of the units is superb and you all have been incredibly helpful – we are so enjoying it! Neil Lerner’s service is excellent. Many, many thanks.
– Ruth and Michael
“Our kitchen installation went extremely well. The timetable we were given was very accurate and we now have an amazing – and very beautiful – kitchen! More importantly, our wishes were sensitively dealt with and the result is that the kitchen is extremely user friendly and a pleasure to work in. Fantastic!”- Caroline
“We went from an old-fashioned and tired country kitchen to a superb modern one thanks to Neil Lerner kitchens, their designer Tom and the experienced fitters. We cannot praise enough the quality of the service, the patience and helpfulness of Tom, the professionalism of the fitters and everyone at Neil Lerner.
The after sales service is outstanding as Neil Lerner will replace almost on the spot any faulty piece they have fitted. We had a small scratch on the inside of a door and it was replaced within days! Thank you Neil Lerner – we are so happy with our new kitchen” – Mrs Cohen
“We had a very clear vision of what we wanted from our new kitchen from day one, but it’s also very important to have confidence in your kitchen designer’s ideas as well. Richard listened to us and didn’t push his ideas at all but he did suggest some great ones – like the central island flowing into the table – and then made it happen. We wouldn’t hesitate to use neillerner kitchen design again as they transformed our dream kitchen into an everyday reality”— Mrs R.
“I have had two Neil Lerner kitchens before and I’m very excited to start planning my third in a couple of months’ time. The whole team was so lovely, professional and patient (as I kept changing my mind on the colours). Eve and Richard were extremely knowledgeable and advised me on the best way to maximise space and to achieve that wow factor that I was after. Consequently I have recommended many friends and they have been extremely happy and impressed with the whole service and the quality provided. I also have to mention Andy who provides the best after care service there is. If you are looking for a top quality kitchen and the best service then I would highly recommend Neil Lerner Kitchens”
— Zara Raibin
“Neil Lerner Kitchens are not only a great product but the whole experience of buying a kitchen is made so enjoyable. Their design, delivery – and in particular their after-sales service – is simply fabulous and it is a joy to work with them. I would recommend them without hesitation”.
— M. Bibring
“This is my second kitchen that Richard has designed. He came up with some great ideas, the design layout had to be changed a couple of times as we took doors and walls down in the end at his suggestion. Going into the showroom and seeing it in 3D on a large screen was very helpful. The island worked perfectly even though I had some doubts! From the design of the project to the delivery of the kitchen itself, the experience has been very positive, with a lot of attention to detail. Richard made sure we were always kept well informed about schedules which made the whole installation stress free. A couple of issues occurred a few weeks later and they were dealt with promptly”.
— Mrs B. A.
“Neil Lerner Kitchens have supplied us 2 kitchens in our current house over the last 20 years and they have been brilliant. Tom their fitter was charming and efficient and I would highly recommend them”
— Dave Shafier